Our terms for students
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply our services to you.
1.2 Why you should read them. Please read these terms carefully before you submit your details to us. These terms tell you who we are, how we will provide our services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. Student-Accommodation.com is a trading name of Unihunt Limited a company registered in England and Wales. Our company registration number is 11043987 and our registered office is at Bank Chambers, Market Street, Huddersfield, HD1 2EW.
2.2 How to contact us. You can contact us by writing to us at email@example.com or UniHunt, 74 New North Road, Huddersfield HD1 5NW.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your enquiry form.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 We provide a service whereby students can search available properties to let. By submitting your personal contract details to us you are providing us with your consent to pass your details onto a third party. Your consent is to provide your details onto any landlord to those properties you enquire.
3.2 Depending on your chosen property, we provide the following services:-
3.2.1 We may pass your contact details onto the landlord who will then reply to you directly, and you will not receive any further contact from us (unless you submit a new enquiry through our website;
3.2.2 We may pass your contact details onto the landlord who will then reply to us, so that we can confirm your tenancy with you. We shall then take your full details together with the relevant payment to enable us to carry out the appropriate pre-tenancy credit checks, deliver the tenancy agreement to you to sign and request that you send to us the specified amount for the rent deposit bond and your first months’ rent on behalf of the landlord.
3.3 In circumstances whereby we complete your booking on behalf of the landlord, the following terms apply:-
3.3.1 How your tenancy will be accepted. Acceptance of your tenancy will take place when we email you to confirm that it has been accepted. We will email you on behalf of the Landlord, who is the party who will be entering into a tenancy agreement with, and not us.
3.3.2 If we cannot accept your tenancy application. If we are unable to accept your tenancy application, we will inform you of this in writing and will not charge you for our services with the exception of any payments made to us to carry out the credit checks (which are non-refundable). This might be because the property is no longer available, or you have not passed the required credit check application.
3.3.3 Your tenancy number. We will assign a tenancy number to your applicable and tell you what it is when we accept your tenancy application. It will help us if you can tell us the tenancy number whenever you contact us about your tenancy.
3.3.4 We only sell to the UK. Our website is solely for the promotion of our services in the UK.
4. OUR PROPERTIES
4.1 Properties may vary slightly from their pictures. We have not verified images of the properties on our website. We cannot guarantee the accuracy of the images provided.
5. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to your tenancy before you have entered into your tenancy agreement please contact us if we are dealing with it on behalf of your landlord. We will let you know if the change is possible. If your landlord is contacting you direct, then we ask that you raise this request with them direct.
6. OUR RIGHTS TO MAKE CHANGES
6.1 Minor changes to our services. We may change our services:
6.1.1 to reflect any changes in relevant laws and regulatory requirements; and
6.1.2 to implement minor technical adjustments and improvements to our website, for example to address a security threat. These changes may affect your use of our services.
6.2 More significant changes to our services and these terms. In addition, as we informed you in the description of our services on our website, we may make changes to our services, but if we do so we will notify you of these.
7. PROVIDING OUR SERVICES
7.1 How we will provide our services. After you have submitted your enquiry you will be contacted directly by the landlord. The landlord will then contact us to confirm whether we will be dealing with your tenancy application on their behalf.
7.2 We will supply our services to you until either your tenancy agreement has been completed (which includes payment of your deposit and first month’s rent) or if you end your application for a tenancy by giving us written notice to us.
7.3 We are not responsible for delays outside our control. If the supply of our service is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to advise us that you will no longer be proceeding with your tenancy application.
7.4 What will happen if you do not give required information to us. We may need certain information from you so that we can supply our services to you, for example, your home address, date of birth and details of your guarantor. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end your application (and clause 10.2will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying our services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.5 Reasons we may suspend the supply of our services to you. We may have to suspend the supply of our services to:
7.5.1 deal with technical problems or make minor technical changes;
7.5.2 update our services to reflect changes in relevant laws and regulatory requirements;
7.5.3 make changes to our services as requested by you or notified by us to you (see clause 6).
7.6 Your rights if we suspend our services. We will contact you in advance to tell you if we have to suspend supply of our services, unless the problem is urgent or an emergency.
7.7 We may also suspend supply of our services if you do not pay. If you do not pay both the rent deposit bond and the first month’s rent within 14 days of our request (see clause 13.3) we may cancel your tenancy application and return the property to the market.
8. YOUR RIGHTS TO END YOUR TENANCY APPLICATION
8.1 You can end your tenancy application with us at any time.
8.2 Exercising your right to change your mind because you are a consumer (Consumer Contracts Regulations 2013). As you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund.
8.3 Once we have sent you the tenancy agreement for your signature (or the landlord has sent it to you directly) you have 14 days to change your mind (even if you have signed it and returned it to us) and receive a refund of your first month’s rent and deposit bond which you have paid.
9. HOW TO NOTIFY US THAT YOU HAVE CHANGED YOUR MIND
9.1 Please contact us by contacting us by one of the methods as follows:
9.1.1 Email. Email us at firstname.lastname@example.org. Please provide your name, home address, details of the tenancy and, where available, your phone number and email address.
9.1.2 By post. Write to UniHunt Limited, 74 New North Road, Huddersfield HD1 5NW and post it to us at the address on the form. Or simply write to us at that address, including details of what you paid for your tenancy.
9.2 How we will refund you. If you had already paid your rent deposit bond and first month’s rent, you are entitled to a refund under these terms and we will refund that amount to you, by the method you used for payment. However, we may make deductions from the price, as described below.
9.3 When we may make deduction from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may deduct from any refund an amount for the supply of our services for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to the work we have undertaken.
9.4 When your refund will be made. We will make any refunds due to you as soon as possible in any event your refund will be made within 14 days of your telling us you have changed mind.
10. OUR RIGHTS TO END YOUR TENANCY APPLICATION
10.1 We may end your tenancy application. We may end your tenancy application at any time by writing to you if:
10.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
10.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to carry out the necessary credit check or complete the tenancy application.
10.2 You must compensate us. If we end your tenancy application situations set out in clause 10.1we will refund any money you have paid as your first month’s rent and deposit bond but we may deduct or charge you £50 as compensation for the net costs we will incur.
11. IF THERE IS A PROBLEM ONCE YOU HAVE ENTERED INTO YOUR TENANCY AGREEMENT
11.1 If during the course of your tenancy, you have any problems, you will need to contact your landlord directly and not us. Your tenancy agreement is between you and your landlord and not us.
12. YOUR RIGHTS
12.1 Any problems you have during the course of your tenancy, please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
13. RENT AND PAYMENT
13.1 Where to find details of the rent. The price of the rent will be the price indicated on our website when you placed your enquiry. We take all reasonable care to ensure that the price of the rent advised to you is correct. However please see clause 13.2 for what happens if we discover an error in the amount of the rent advised.
13.2 What happens if we got the amount of rent wrong. It is always possible that, despite our best efforts, some of the properties to rent may be incorrectly priced.
13.3 When you must pay and how you must pay(in circumstances where we are to collect payment on behalf of the landlord). We accept payment by all major [credit or] debit cards or via bank transfer. We will advise you when we require your payment to complete your tenancy application.
13.4 What to do if you think a request for payment is wrong. If you think a request for payment is wrong please contact us promptly to let us know.
14. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
14.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our non-performance of our services or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
14.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
15. HOW WE MAY USE YOUR PERSONAL INFORMATION
16. OTHER IMPORTANT TERMS
16.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
16.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
16.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
16.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.5 Even if we delay in enforcing our rights, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
16.6 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
16.7 Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.